Customer Success Manager

Take customers from signed contract to agents running in production, and make sure they get more out of connic every month.

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Full-timeHybrid, Munich€60,000 – €80,000 a yearVSOP

Our customers are engineering and platform teams putting AI agents into production. You're their main contact after the contract is signed: you get them live, keep them successful and spot where connic can do more for them.

What you'll do

Onboard new customers and take their first agents from pilot to production together with their engineers.
Run regular check-ins and reviews, and keep an eye on usage, health and open issues for every account.
Work with sales on renewals and expansion, and with engineering on escalations.
Bring what customers ask for back to product, with enough detail that it can be built.
Write the guides and answers that help the next customer get there faster.

What you bring

Several years in customer success, account management or solutions roles at a B2B software company.
Enough technical depth to read an agent's YAML and Python, follow a trace and talk APIs with engineers.
A habit of following up and keeping commitments, across many accounts at once.
You already use AI assistants such as Claude and ChatGPT every day in your work.
Fluent German and English.

Nice to have

Experience with developer tools or with AI agents in customer projects.

What we offer

A fixed raise, every year
A workation every quarter
Mac and iPhone
Unlimited tokens
€2,000 for learning
Gear without asking
Mobility budget
JobRad and Wellpass
Free lunch
30 vacation days
Virtual stock options
Merch

All benefits

How hiring works

Application
5 min
Send your CV and, if you like, a few lines on why connic. A person reads every application and answers within two weeks.
Intro call
30 min
A video call with a founder about your background, the role and your questions about connic.
Deep dive
60 to 90 min
A conversation with the people you'd work with. Engineers walk us through code they wrote; sales and marketing roles work through a real scenario.
Career interview
Up to 3 hours
A founder goes through your last jobs with you, one by one: what you were responsible for, what you achieved, what went wrong and how your managers saw your work.
Team day, references and offer
Half a day
Meet the team in Munich or by video and ask anything. Then you set up short calls for us with some of your former managers, and we send an offer within a few days.