Email Helpdesk

Overview

Polls an IMAP mailbox for new emails, filters auto-replies and spam with StopProcessing middleware, classifies by intent/urgency/department, and drafts contextual replies using the full retrieval CRUD (query, store, and delete). Replies are sent automatically via the SMTP outbound connector. Middleware extracts sender metadata into context for personalized responses. Supports multilingual replies matching the sender's language.

Use cases

Architecture

Main template files

Install these files with connic init my-project --templates=email-helpdesk. The CLI places agent definitions in a folder named after the template under agents/.

email-helpdesk/
  agents/
    email-classifier.yaml
    email-responder.yaml
    helpdesk-pipeline.yaml
  tools/
    helpdesk_tools.py
  middleware/
    email-classifier.py
  schemas/
    email-classification.json
    email-reply.json
  requirements.txt
  README.md

Get started

Install the template, create a Connic project, and deploy through a connected Git repository or the CLI.

1. 1

   Install and scaffold

   Install the SDK and create a project from this template.

   terminal

   Copy

   pip install connic-composer-sdk
   connic init my-project --templates=email-helpdesk

   Then cd my-project

2. 2

   Deploy

   Choose a deployment method. A connected Git repository deploys on push; use the CLI for projects without a connected Git repository.

   Git integration

   1. 1

      In Connic: Project Settings → Git & Environments, connect the GitHub repository

   2. 2

      On the same page, map a branch (e.g. main) to the Production environment

   3. 3

      Push the scaffolded project to that repository

   terminal

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   git add .
   git commit -m "Add Email Helpdesk template"
   git push origin main

   CLI deploy

   1. 1

      In Connic: Project Settings → API Keys & MCP Auth, create an API key and copy project ID

   2. 2

      Run connic login in the project folder

   3. 3

      Use connic dev to try with hot-reload, connic test to run suites, or connic deploy for production

   terminal

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   connic login
   connic dev     # Ephemeral dev env with hot-reload
   connic test    # Run declarative test suites
   connic deploy  # Deploy to production

3. 3

   Connect and configure

   Add an Email inbound (IMAP) connector to poll the mailbox and an Email outbound (SMTP) connector to send replies. Provide the mail server credentials for both. Use a connic/* model, or add BYOK credentials under Project Settings → LLM Provider.

   Full connector setup guideQuickstart guideConnector docs